Refund policy

We want you to love your case. If something isn't right, we’re here to help make it simple.

• 30-Day Guarantee: You have 30 days from the date your package arrives to request a return or exchange.

• Condition: Items must be unused, in their original condition, and packed in original packaging.

• Damaged or Incorrect Items: If your case arrives damaged or the wrong model was sent, email us at support@cellcrazy.store with a photo, and we’ll replace it right away at no extra cost.

• Refund Processing: Once received and inspected, refunds are credited back to your original payment method within 3–5 business days.